Privacy Policy

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We accept Mastercard, Visa, Amex, Discover, Paypal, Money Orders, Google Checkout & Personal Checks.

Note: There will be a 15 day hold on personal checks.

Shipping rates for US retail orders only!

$11.75 – USPS Priority with tracking and insurance. 2-3 Days

International Rates:

$35.95 – USPS Global Priority for International orders.

When will my order arrive?

All orders ship within 24-48 hours from the time you placed them.
If an item is out of stock you will be contacted and given the option to wait or cancel your order.

We never charge your account until your jewelry ships. We ship packages Monday – Saturday. Orders received during the week are processed and shipped within 24-48 hours of your purchase. Orders received after 2pm on Saturday or anytime Sunday, will be typically be processed and shipped the following Monday.

***Exchanges only on unworn items within 15 days of receipt. Must be in original packaging. Damaged items due to improper packaging will be returned to sender.***
Note: You will be charged for shipping on any exchanges. 

We do not issue refunds!

1.  Sale items are a final sale. No returns or exchanges.
2.  Prices and policies subject to change without notice. We can not control the fluctuation of the precious metals market.
3.  If you need to return or exchange an item please call or email us.
4.  Items sent back without proper packaging will be returned to sender. At senders expense.

This Privacy Policy governs the manner in which femme metale collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by femme metale. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information femme metale collects and uses Users personal information for the following purposes: – To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. – To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you. – To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. – To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. – To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. – To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Changes to this privacy policy femme metale has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: femme metale,, Femme Metale Inc. 5081 Via Paraiso Alta Loma, CA 91701 951-279-9737

This document was last updated on January 30, 2024